We have an amazing service where we will follow up new medicines started by your GP or the hospital. This helps check you are getting on okay but also support you to know what to expect when starting medicines.
People often have problems when they start a new medicine. As part of the scheme, our pharmacist will support you over several weeks to use the medicine safely and to best effect.
The service is available for most but not all medicines but even if not available we are still happy to advise you – just ask to speak to one of our pharmacists.
Who is eligible
The New Medicine Service is only available for people living in England who have been prescribed a new medicine for these conditions:
- unstable angina or heart attack
- stroke or transient ischaemic attack (TIA)
- long-term risk of blot clots or blocked blood vessels, including DVT (deep vein thrombosis)
How do I join the scheme?
When you come to collect your new prescription from us, ask the pharmacist if you can take part in the New Medicine Service or simply ask for some advice on the new medicine you are collecting.
Our Computer alerts us when you are prescribed a new item and it is eligible for the scheme. We identify your dispensed medication so when the prescription is scanned prior to it being handed over, added to our 24/7 dispenser, or sent as a delivery, the information helps the Pharmacist to identify the need to talk to you to make sure you understand the new medication. You may receive a telephone call if you have not collected items in person so you do not miss out this very important service.
How does the service work?
Starting your new medicine
You can talk to the pharmacist when you first start taking your medicine and ask any questions you may have about it. For example, you might want to know about side effects or how you can fit your treatment around your lifestyle.
Your second appointment
You’ll have a follow-up appointment on the phone 2 weeks later, when you and your pharmacist can talk about any issues you might have experienced with the medicine. For example, if you’re not taking it regularly or are finding a tablet hard to swallow, your pharmacist can help you get back on track and work with you to find solutions to any issues.
Your third appointment
You will have your last appointment a further 2 weeks later, when you can catch up with your pharmacist again to see how you’re getting on. The service then ends, but your pharmacist will always talk to you about your medicines when you need help.
Do I have to talk about my medicines over the counter in the pharmacy?
We have private consultation area. This is a separate room where you cannot be overheard. All the discussions with your pharmacist can take place in person or by phone.
How long will each appointment take?
The appointments are designed to fit around you and will last as long as you need.
Do I have to pay?
No. This service is free through the NHS.